Your privacy is our number one priority. Your information will never be shared with or sold to any other business or organization. Privacy FAQ:
Q. What do you use for data security
A. The information you provide including credit card information is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time My Costume Wigs asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.
Q. What do you do with my email address?
A. When visitors or customers send email inquiries to My Costume Wigs, the return email address is used to answer the email inquiry we receive. My Costume Wigs does not use the return email address for any other purpose and does not share the return email address with any third party.
Q. What do you do with my mailing address?
A. We do not give out your address information to any third party after you checkout. My Costume Wigs may send you email or post mail flyers to alert you to upcoming promotions and coupon discounts. If you would prefer not to receive such notices from us, please inform us via an email sent to firstname.lastname@example.org.
Q. What is your return policy?
A. Returns and exchanges are available ONLY for un-opened, unworn wigs in their original condition and packaging with all tags attached.
NO returns or exchanges will be accepted without prior authorization. Requests for returns and exchanges must be received with 7 days of the delivery of your order. To request a return or exchange, you MUST send an email to: email@example.com. You must include your name, order number, and shipping zip code, as well as the reason for your request.
Returns are subject to a restocking fee of 15% of the product price.
Exchanges are subject to a 5% restocking fee, except for Human Hair products, which are subject to a 15% restocking fee. Only one exchange is allowed per order.
The customer takes full responsibility for all shipping charges related to the return or exchange. My Costume Wigs is not responsible for items lost in transit during the exchange or return process. Collect shipments will be refused.
Shipping charges related to the original order will NOT be refunded.
Upon receipt of merchandise authorized for a return or exchange, any refund due to the customer will be processed within 6 business days. Funds may take an additional 6 business days to appear in the refunded account. The exact time frame for the transfer of funds depends on the speed of the banks' processing system.