Q. What is your return policy?
A. We want happy customers! If for any reason you are unsatisfied with your wig, we do accept returns and exchanges WITHIN 10 DAYS of receipt for UNUSED wigs in saleable condition with tags attached and original packaging intact.
Here are the 3 steps you must take to return or exchange your wig:
1. REQUEST AUTHORIZATION – Complete enclosed Return Authorization form. If you don't have the Return Authorization Form you can Download Return Form.
You must include your first and last name, order number and credit card information (we do not keep that information on file.) Returns received without authorization form and/or after 10 business days will be subject to a 20% restocking fee. No refunds after 45 days from date of purchase.
2. SHIP THE PACKAGE - Follow the mailing instructions on the RA form. All wigs must be in a new, unused, resalable form. Include all packaging materials, including hair net if applicable. Please include packing slip with your wig.
3. EXPECT THE REFUND - After we receive your returned wig and have inspected the package, you will be refunded for the price of the returned wig, minus all shipping costs, via your original method of payment (please include credit card information on your form). It will take approximately 6-10 business days for the funds to reach your account.
Returns of wigs showing signs of wear, or without original tags and packaging (including nets, if applicable) will not be honored.
NOTE: The customer is responsible for all shipping charges related to the return or exchange. My Costume Wigs is not responsible for items lost in transit during the exchange or return process. Collect shipments will be refused.
Shipping charges related to the original order will NOT be refunded.
Any questions please give us a call at +1 (888) 274-5650
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